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“2020health is an important and thoughtful contributor to the health debate”

Dr Sarah Wollaston MP, Chairman, Health Select Committee


2020health Report Lost in translation

Image Lost in translation

This report investigates NHS spend on translation services, the overall costs as well as the individual areas of spend. Research was conducted by 2020health through Freedom of Information (FOI) requests sent to 247 NHS Trusts.


• De Montfort University cites this report as the most important piece of work on this subject.
• This report has been a major reference for National Media on this topic.
• Zia Haider Rahman, a Bangladeshi human rights lawyer in Tower Hamlets, says the provision of translation and interpretation is actually damaging to his community. “They are doing harm because they are reinforcing the language barrier which separates this community from the rest of Britain. They are de-incentivising Bangladeshis from learning English.”
• Emma Boon, Campaign Director of the TaxPayers’ Alliance, said: “Taxpayers will be shocked that so much is being spent on translation and interpretation in the NHS. They expect their money to be going towards treatment for sick people, not on language services.”

“Urgent action must be taken by Trusts to stem the flow of translation costs and our report sets out a number of recommendations that would do exactly that without altering the level of care given.”


Julia Manning, Chief Executive, 2020health

Press Release Revealed: the shocking cost of translation in the NHS

Over £20million spent on translation services last year and the cost to the taxpayer is rising read on Revealed: the shocking cost of translation in the NHS