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“2020health is an important and thoughtful contributor to the health debate”

Dr Sarah Wollaston MP, Chairman, Health Select Committee

 
 

Caring

Research

In February 2013, Robert Francis QC concluded that patients were routinely neglected by a NHS Trust that focused on cost cutting, targets and processes. Francis talked about an obligation of ‘candour’ in staff and a NHS culture where complaints are seen as an opportunity to learn and improve. Eight months on, will this be the real legacy of the Mid-Staffs tragedy?

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